Frequently Asked Questions about Fast Connect

What does Fast Connect do?
Moving home or office is a stressful time with a number of activities to be organised and co-ordinated. Not the least of which is arranging your gas, electricity and telephone connections for your new home or office, making all the calls, waiting in the queues and providing the same information over and over again. Fast Connect offers you an easy alternative that will save you time and stress by arranging gas, electricity, telephone, internet and pay TV to be connected on your behalf at your new address.

How long will it take to get connected?
For energy supply next day connection can be organised if your connection request is received by 9:30am the day before. For example if you wish to have your home connected on Monday, your connection request would need to be received by Fast Connect prior to 9:30am on Friday.

Some connections can be organised for a Saturday or on short notice during the week, however an after hours fee may be charged by the service provider.

How do I apply to get Fast Connected?
Simply fill in the online Fast Connect application form or alternatively you can call us on 0508 885599 to have an application form faxed to you or contact your Real Estate Agent.

What happens after I submit my application?
Once your application is received we will call you to confirm your details and to ensure we have all the required information to organise your connections. We may require some additional information depending upon the services you wish to have connected. It will only take a couple of minutes to finalise your request.

We will then liaise with your service providers to organise connection. You will receive a text message or email from us once we have had confirmation from your providers that will include dates, reference numbers and your new phone number.

You have asked for some personal details like ID type and date of birth. Why do you need this information?
The information we request is required by your service providers before connection can be provided. If you were to organise connection directly with your service providers this information would be required.
Read our Privacy Policy

Is there a cost associated with using Fast Connect?
No. Fast Connect is a completely free service. You will not incur any charges from Fast Connect. Your service providers will charge any normal connection or after hours fees.

Is my information safe?
Your privacy is important. We promise to never use any more information than necessary to make the connection, and never pass on any details to any other organisation except where necessary to facilitate the service, or unless required to do so under law or government order.
Read our Privacy Policy

For more information, please Contact Us